Bilingual OTC Specialist

JobID: P2542	Location: Mississauga
Position Type: Permanent	Approximate Pay/Salary: $38-$45 plus 5% Bonus

Description:

POSITION:

Bilingual Order To Cash Specialist

DEPARTMENT:

Order To Cash

LOCATION:

Mississauga

REPORTS TO:

Order To Cash Manager

MAJOR RESPONSIBILITIES:

Responsible for customer orders including returns & in-house sample orders.

Communicate order status changes to customers, business teams and product supply points.

Reconcile and collect customer deductions resulting from payment.

Maintain and analyze customer profiles to determine causes for invoice deductions and support actions with the Sales Team and Customers to resolve and prevent future occurrences.

Ensure accurate deduction classification and expense to appropriate accounts to facilitate business analysis that lead to short and long term resolutions.

QUALIFICATIONS:

Completion of a University Degree, Community College Diploma in Business Administration and⁄or Credit Institute Accreditation

2-5 years in a customer service role within a distribution⁄warehouse environment

Bilingualism (English-French) for this position is required.

Strong analytical skills with attention to detail.

Excellent oral and written communication skills combined with strong time management and organizational skills. Must be able to interact with tact and diplomacy throughout all levels of the organization.

Professional, confidential manner; excellent interpersonal skills combined with demonstrated commitment to customer service and teamwork. Must be interested in learning and understanding the business issues in order to maximize personal effectiveness.