BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

PURPOSE OF JOB:

* To support customers via phone, fax, internet, and e-mail.

* To process orders and respond to customer inquiries regarding orders, backorders, incorrect shipments, price and delivery, and other requests with a sense of urgency.

* Ensure that all inquiries are thoroughly resolved, eliminating the need for any additional follow up by the customer.

* To use the guidance provided by the team environment and to contribute to, and support, that environment.

SKILLS:

* MUST be proficent in English and French; both written and verbal *

* 2 years customer service experience

* Excellent communication and interpersonal skills

* Strong organization and prioritization skills

* Strong computer skills

* Experience with SAP or other ERP system

* Team player

* Ability to work in a fast paced environment

* Customer focused and detailed oriented

EDUCATION:
* Post Secondary or Equivalent, preferable in Science.