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Job ID: T2498
Position Type: Temporary
Location: Mississauga
Shifts
(8am-5pm with 1 hour lunch and 2 10 minute breaks)
(9am- 6pm with 1 hour lunch and 2 10minute breaks)
Education
* Minimum of High School Diploma
* Diploma or Degree and Asset
Description
Our client is a world leader in digital electronics and digital appliances, with headquarters located in Korea and branches worldwide. One of Canada's best-kept business secrets, they have been experiencing double-digit growth over the past several years - and is one of the youngest and most dynamic members of the global family.
This customer service representative (Product Information, Technical and Service support) position is responsible for processing service centre and customer inquiries received via phone, e-mail, mail and fax. They will be required to resolve customer service centre and dealer issues on the first point of contact using company guidelines and policy. They will need to complete daily multi function tasks that are a part of a fast paced Digital Electronics business environment. This person will need to deal with difficult customers and escalations and multi-task related activities.
Must be a bilingual, reliable and an independent employee who can take initiative to resolve issues.
Key Accountabilities
* Respond to customer, service centre, and dealer inquiries following company guidelines and policies
* Dispatch service calls to ASCs if required.
* Maintain ⁄ Update CIC data base
* Assist internal customers with inquiries (Sales department)
* Perform clerical duties where required (eg. Analysis, reporting etc.)
* Return authorization process from customer base
* Assist with escalated calls
* Product support including technical inquiries
Job Specifications and Qualifications
* Secondary School⁄College Diploma and 3-5 years of work experience in a Customer Service Call Centre Environment.
* Bilingual – written and oral in French and English
* Above average communication skills and ability to handle and resolve customer's problems
* Computer literate: knowledge of Word, Excel and Power Point and network skills
* A team player, able to work in a high pressure, fast paced environment
* Work experience background in the wireless cell phone industry, or other consumer electronics and appliances Call Centre experience is an asset.
This position will include a competitive salary, company paid benefits and a fantastic employee purchase program for company merchandise. |
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