The primary purpose of the Administrative Assistant ⁄ IME Coordinator position is to provide administrative support and IME coordination for clients.  The support provided involves claim set-up, claim updates, including initiating the claim, following claim processes as per the referral source procedures, updating database, ensuring accurate input of information, telephone communication with claimants and client contacts.  The Administrative Assistant⁄ IME Coordinator is responsible for:

 

Providing administrative support to the Assessment Service Team

Fostering a strong client relationship by providing excellent customer service

Providing clients with quality service delivery

Preparing and distributing forms, letters, faxes as required

Coordination of IME appointments within appropriate timelines as per process guidelines

Organizing all incoming & outgoing documentation to clinics, clients, claimants

Generating and maintaining accurate database information

Reviewing all incoming documentation for accuracy

University Degree ⁄ College Certificate

Microsoft Office (especially Word, Excel, Microsoft Outlook and Access)

Customer service skills (especially telephone manner)

Planning and organizational skills

Oral and written communication skills

Attention to detail

High degree of accuracy

Customer service environment

 

Accountable to General Manager

Conducting business in a manner consistent with company directives and guidelines concerning proprietary and confidential information

Preserving and promoting the vision, mission and image of ATF Canada Corp.